Learnlab Support

Do you have general questions about using Learnlab?

Here you will find answers for frequently asked questions about Learnlab:

• What is included in the free version of Learnlab?

  It is free to create a Learnlab-user and to use Colab to create, edit and conduct learning sessions with participants.

  There are several free resources in the library that you can copy to your labs, edit and use together with participants. Your free user and the sessions you create in Colab will never become paid features.

• What is included in the Learnlab-license?

  With a Learnlab-license you get:

  • Access to Learnlab’s digital ecosystem
  • Log in with SSO for teachers and students
  • A visual “concept library” with millions of resources
  • A complete digital system for learning that ensures privacy
• How do I use the library?

  In the library, you will find complete learning resources. You will also find series, tasks and teachers’ guides tied to overarching themes and concepts.

  In the library you can preview resources and series by clicking the thumbnail. You can create a personal copy that you can edit and use as you see fit by clicking copy to my labs.

  In the library you will find all the learning resources that you have access to. If you are a free user, you will only have access to the basic resources. If you are a licensed user, you will have access to the content that your school or organization has purchased, and what your colleagues have shared.

  You can search for resources by using the search bar. You can search for the title or subject of resources. You can also search for curriculum objectives by using the settings under the search bar.

  The first time you access the library you will be asked to choose which library you want to see. You can change these settings later by clicking the cogwheel to the right of the search bar.

• I’ve gotten a new Feide-user and I can’t find my old content. What do I do?

  If you have gotten a new Feide-ID and can’t locate your old content you can send an email to support@learnlab.net. Supply us with both your old and new Feide-IDs and we will move the content to your new user.

• How do I change the email of my user? (non Feide-users)
  1. Log in to your Learnlab account.
  2. Go to your user settings. You can usually find this by clicking on your profile picture or your name at the top right of the screen, then selecting “User Profile.”
  3. Find the option to change your email address.
  4. Enter your new email address and confirm the change.
  5. You will be asked to provide your password for security purposes.
  6. Confirm the change via the email you receive. You will likely receive a confirmation email at your new address containing a link or instructions to complete the change.

  If you encounter any issues changing your email address, please contact us at support@learnlab.net for assistance.

• I have not gotten the email with a verification link after registering. What do I do?

  Check your spam folder or contact support@learnlab.net.